Services

baby-stroller
Wheelchairs are available for use free of charge. Visit the Customer Service Desk on Level 1 (next to Massimo Dutti), the main Concierge Desk on Level G (next to Paul Café) and the Customer Service Desk on Level G (near Carrefour).
atm
  • Al Ghurair Exchange: Level G, near the Dubai Metro entrance
  • Al Ghurair International Exchange: Level 3, near the Food Court
  • Emirates NBD Bank: Level G, near the Dubai Metro entrance
  • There are 7 ATM machines located in BurJuman
big-bus
What better way to explore Dubai’s breathtaking views than from the top of an open-top double decker Big Bus? All Big Bus tours take in some of the city’s best sights, offering a hop-on, hop-off service and live English commentary. For more information and tickets, visit the Big Bus Dubai counter, located outside BurJuman’s main entrance.
city-sightseeing-tours
Discover Dubai at your own pace on a City Sightseeing tour bus. With routes across the emirate, the flexible hop-on, hop-off tours offer the best perspective of all the city has to offer. For more information and tickets, visit the City Sightseeing counter, located outside BurJuman’s main entrance.
wonder-bus
The fun-filled Wonder Bus is Dubai’s first amphibious tour. Discover the city’s most beautiful sights, whether you’re driving along roads, or floating along the famous Dubai Creek. For more information and tickets, visit the Wonder Bus counter, located in the Lobby on Level G.
car-wash
Have your car cleaned while you shop. For more information visit the Main Concierge Desk on Level G, next to Paul Café.
city-sightseeing-tours
RTA Taxis – A Taxi drop-off and pick-up service is provided in the mall. The drop-off and pick-up area is located at the Ground level adjacent to Paul café and BurJuman Concierge desk.

City 555 Taxis
– A Private Limousine service is provided by City 555 Taxis. The VIP drop off area is located at the Ground level adjacent to Paul café and BurJuman Concierge desk.
concierge
Our Concierge Desk is located at the main mall entrance on Level G, near Paul Café. The Concierge Desk provides a number of convenient services, including Gift Cards and telephone cards. A full list of services is listed under Customer Services.
customer-services

There are two Customer Service Desks in the mall, one is located on level G and you will find another Customer Service Desk on Level 1, near Massimo Dutti. Services include:

  • Store information
  • Mall directories
  • Mall events information
  • Gift Card sales (available at both Customer Service Desks and at the Concierge Desk)
  • Phone card sales
  • Lost property
  • First aid box
  • Customer suggestion box
metro
Access to the BurJuman Metro Station is located on Level G, near Carrefour. For information on routes and schedules, go to www.rta.ae

BurJuman’s free shuttle bus provides a service to a wide selection of Dubai hotels, offering both pick up and drop off. Ask for a schedule from your hotel concierge or click here to download the latest bus schedule.

During cruise ship season, a free shuttle service also runs between BurJuman and the Dubai Cruise Ship Terminal. Please visit the kiosk within the terminal for more information.

  • Amwaj Rotana
  • Asiana Hotel
  • Atlantis Hotel
  • City Max Hotel
  • City Premiere Hotel
  • Conrad Dubai
  • Crowne Plaza
  • Crowne Plaza Deira
  • Fairmont Hotel
  • Gloria Hotel
  • Gloria Hotel Apartments
  • Grand Excelsior (formerly the Dhow Palace)
  • Grand Hyatt
  • Habtoor Grand
  • Hilton Jumeirah
  • Holiday Inn
  • Hyatt Regency Dubai
  • Hyatt Regency Dubai Creek Heights
  • JA Ocean View
  • Millennium Plaza
  • Moevenpick Deira
  • Moevenpick Jumeirah Beach
  • Moscow Hotel Dubai
  • Novotel Hotel
  • Radisson Royal Hotel
  • Ramada Hotel
  • Ramada Jumeirah Hotel
  • Sheraton Jumeirah
  • Sofitel Dubai Jumeirah Beach
gift-voucher
Looking for the perfect gift for any occasion? The BurJuman Gift Card is valid at all BurJuman stores (including Carrefour and Reef Mall stores with credit card facilities) and can be purchased with cash or credit card from the Customer Service Desks, located near Carrefour, or near Paul Café on Level G. For terms and conditions, please go to the Gift Card page.
mail-box
A mail box is located on Level G, near the main mall entrance. Mail is collected daily.
medical-services
Unicare Medical Centre
Located near the Dubai Metro entrance
+971 (0)4 352 9292
Dubai Sky Clinic
Located in BurJuman Business Tower
+971 (0)4 355 8808
mother-care-facilities
To ensure that mums and babies can fully enjoy their time at BurJuman, Mother & Child Facilities for feeding and changing are located on Level G and Level 3.
parking-info
Free parking
Friday to Saturday and public holidaysPaid parking
Sunday to Thursday
6am-10am
AED20 per hour (or portion of an hour)
Show shopping receipts worth AED100 or more at Parking Exit Cabin to receive 2 hours free10am-1am
2 hours free
AED20 for each additional hour (or portion of an hour)
Show shopping receipts worth AED100 or more at Parking Exit Cabin to receive 2 additional hours free

  • Free parking on Fridays, Saturdays and Public Holidays
  • Free parking for the first 2 hours on weekdays after 10am
  • Additional time charged at AED20 per hour
  • Payment machines are located in the main parking entrance lobbies
  • You have 30 minutes to exit the parking once you validate your ticket or pay at the payment machines
  • Show shopping receipts worth AED100 or more at the Parking Exit Cabin or any Customer Service Desk to receive 2 additional hours free
  • Lost parking tickets will be charged at AED200 (this also applies to tickets lost during the 2-hour free parking period)
  • The fee for lost tickets is non-refundable once payment is made
  • Overnight parking is strictly prohibited
  • Overnight penalty fee is AED200 (in addition to hourly parking fees)
  • By parking your vehicle in the car park you are accepting the terms and conditions displayed at the entry points and at the payment machines
  • Please ensure that you take your ticket with you inside the mall in order to validate it upon leaving
prayer-room
Separate prayer rooms for ladies and men are located on Level 3, near the BurJuman Business Tower entrance.
public-telephones
Payphones are located at the Main Entrance on Level G near Paul Cafe.
wifi-zone
WiFi connections are available in a selection of coffee shops and cafés.