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Wheelchairs are available for use free of charge. Visit the Customer Service Desk on Level 1 (next to Massimo Dutti), the main Concierge Desk on Level G (next to Paul Café) and the Customer Service Desk on Level G (near Carrefour).
  • Al Ghurair Exchange: Level G, near the Dubai Metro entrance
  • Al Ghurair International Exchange: Ground Level, next to Occhiali Vision International
  • Emirates NBD Bank: Level G, near the Dubai Metro entrance
  • 6 ATM machines are located across the Mall
Discover Dubai at your own pace on a City Sightseeing tour bus. With routes across the emirate, the flexible hop-on, hop-off tours offer the best perspective of all the city has to offer. For more information and tickets, visit the City Sightseeing counter, located outside BurJuman’s main entrance.
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Leave your car at the care of Greenshine for a waterless car cleaning service while you shop.
RTA Taxis – A Taxi drop-off and pick-up service is provided in the mall. The drop-off and pick-up area is located at the Ground level adjacent to Paul café and BurJuman Concierge desk.
Our Concierge Desk is located at the Mall entrance on Level G, near Paul Café. The Concierge Desk provides a number of convenient services, including Gift Cards. A full list of services is listed under Customer Services.

There are two Customer Service Desks are available in the mall: One is located on first floor near Shakespeare Cafe and  the other Desk is located on the first floor near Zara. Services include:

  • Store information
  • Mall directories
  • Mall events information
  • Gift Card sales (available at both Customer Service Desks and at the Concierge Desk)
  • Phone card sales for public phones
  • Lost property
  • First aid box
  • Customer suggestion box
Access to the BurJuman Metro Station is located on Level G, near Carrefour. For information on routes and schedules, visit
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Looking for the perfect gift for any occasion? The BurJuman Gift Card is valid at all BurJuman stores (including Carrefour and Reef Mall stores with credit card facilities) and can be purchased with cash or credit card from the Customer Service Desks, located near Carrefour, or near Paul Café on Level G. For terms and conditions, please go to the Gift Card page.
A mail box is located adjacent to Zara facing Sheikh Khalifa Bin Zayed Road. Mail is collected daily.
In Burjuman Business Tower :
Dubai Sky Clinic
+971 (0)4 355 8808
Dr.Joy Dental Clinic
In the Mall :
Unicare Medical Centre – near the Burjuman Metro entrance
+971 (0)4 352 9292
Kaya Skin Clinic – Level 3
Prime Medical Centre
Tel: 04-2929777
Level 3
Medi prime Pharmacy
Tel: 047070739
Level 3
To ensure that mums and babies can fully enjoy their time at BurJuman, Mother & Child Facilities for feeding and changing are located in 7 locations across the Mall at Level G, 1, 2 and 3.
Please click here, for terms and conditions
Separate prayer rooms for ladies and men are located on Level 3, near the food court and near the Burjuman Business Tower entrance.
Payphones are located near the ENBD entrance as well as near the Paul Cafe entrance.
WiFi connection is available at BurJuman in a selection of cafes & restaurants, and via WiFi UAE across the mall.