• AL GHURAIR EXCHANGE: Level G, near the Dubai Metro entrance
• LM EXCHANGE: Level G, next to Occhiali Vision International
• AL ANSARI EXCHANGE: Level 3
• LULU Exchange: Level 3
• Emirates NBD Bank: Level G, near the Dubai Metro entrance
• 6 ATM machines are located across the Mall 
  (Deem/Mashreq/Standard Chartered/HSBC/Citibank/ENBD)

Leave your car at the care of Cleanline Car Wash for car cleaning service while you shop.

BurJuman Mall, part of the Saif Al Ghurair Real Estate Group, proudly launched its Electric Vehicle (EV) Charging Station at the ground floor and Basement1 parking. This initiative underscores our commitment to sustainability, innovation, and excellence. By supporting green transportation solutions, we're enhancing the customer experience and contributing to a greener future. This addition complements BurJuman Mall’s wide array of services and amenities, ensuring a holistic and modern shopping experience for all visitors.

Work up a sweat or find your zen. Discover your perfect workout at our fitness destination.

WiFi connection is available across the mall through @BURJUMANFREEWIFI.

Looking for the perfect gift for any occasion? With the BurJuman Gift Voucher, you can treat your friends or loved ones to something you know they’ll love. Al Shayaa group stores are excluded (H&M, The body shop, Mac,Starbucks, Bath&Body, Victoria Secrets). Also, we are selling the vouchers on 2 counters: on level 1 (the one by Starbucks) and one on GF (the one near metro entrance)

• The gift voucher can be redeemed at any outlet in BurJuman.
• The voucher is valid for a period of one year from the date of issue. Expired vouchers cannot be renewed.
• The voucher cannot be exchanged for cash.
• The full value of the voucher has to be utilized at one time. Change will not be given if it is exchanged for goods less than its face value.
• BurJuman Gift Vouchers are not accepted at Alshaya stores across the mall including H&M, Starbucks, Bath & Body Works, Victoria’s Secret, & MAC.

We always endeavor to make your visit as enjoyable, convenient, and comfortable as possible. Our Guest Services are available during standard mall hours to help with:
•    BurJuman Gift Vouchers
•    Directions
•    Mall and retailer information
•    Hiring mobility equipment
•    Transport and navigation information
•    Upcoming events
•    Parking information
•    First Aid Room, Located on Level 1
•    Lost & Found Room, Located on Level 1

There are two Guest Services Desks available in the mall. One near Starbucks and the other Desk is located on Level G near Metro Entrance. Services include store information, mall directories, mall events information, gift voucher sales (available at customer service desks), customer suggestion box and so forth.
 

A mail box is located facing Sheikh Khalifa Bin Zayed Road. Mail is collected daily.

Access to the BurJuman Metro Station is located on Level G, near Carrefour. For information on routes and schedules, visit www.rta.ae

To ensure that mums and babies can fully enjoy their time at BurJuman, Mother & Child Facilities for feeding and changing are located in 6 locations across the Mall at Level G, 1, 2 and 3.

Explore convenient Ticketless Paid Parking, now at BurJuman Mall 

Parking Information: 

• Enjoy up to 3 hours of free parking
• A fee of AED 20 per additional hour or part thereof will apply after the free period
• Convenient payment options are available via cash and card at on-site payment machines
• Card-only payments accepted at the exit lanes
• Please exit within 15 minutes of completing your payment or validation
• Free parking resets after a gap of 6 hours from your last exit
• Complimentary parking is extended on Sundays and Public Holidays
• VOX Cinema guests can enjoy an extra 3 hours free with validation at the VOX ticket counter

General Parking Guidelines

• This parking facility is reserved for BurJuman Mall guests
• ANPR technology enables ticketless entry and exit for your convenience
• Kindly note that private transport and staff buses are not permitted
• Please validate your parking before exiting; the system does not issue reminders
• Overnight parking is not permitted, and extended stays will incur a fine of AED 350/day
• In case of misuse or improper parking, a fine of AED 250 will apply, including towing at owner’s cost and risk
• Please maintain a speed limit of 20 km/h within the parking areas
• Electric vehicle drivers are welcomed to use designated EV charging stations for up to 1 hour
• For safety, avoid using standard sockets for EV charging
• Kindly avoid storing hazardous or flammable items in your vehicle
• Parking is available on a first-come, first-served basis & please respect reserved spaces for People of Determination and families
• All vehicles are parked at the owner’s responsibility; BurJuman Mall will not be responsible for any damage or loss. In case of any incident, please contact police authorities in accordance with the laws of the emirate of Dubai
• BurJuman Mall reserves the right to update parking guidelines as needed

Separate prayer rooms for ladies and men are located on Level 3, near the food court and near the BurJuman Business Tower entrance.

RTA Taxis – A Taxi drop-off and pick-up service is provided in the mall. The drop-off and pick-up area is located outside BurJuman’s main entrance.

Wheechair can be requested from 2 counters and the security team.